THIS WEEK’S TECH NIGHT OWL LIVE RADIO UPDATE
Sometimes I wonder if some tech authors are somehow blessed, that they don’t experience the trials and tribulations of regular people when they review a product, or even buy one for their personal use. But that’s not really the case. We buy this stuff from the same places [...]

THIS WEEK’S TECH NIGHT OWL LIVE RADIO UPDATE
Here’s a hypothetical scenario: What if you were in charge of corporate communications or support for Apple? You knew that lots of people were complaining about 3G performance and dropped calls on the new iPhone. So you were tasked with the job of writing a support document explaining, [...]