All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys.
So even Consumer Reports, which still doesn’t understand how to evaluate a [...]

The good news is that Apple is either third or tied for third in the U.S. PC retail market. This is one terrific piece of news for a company that has been given up for dead or eternal irrelevance on dozens of occasions over the years.
At the same time, all the good press that accompanies [...]