Let me tell you a true story. On a Monday earlier this year, I went to the local AT&T factory store and bought an 8GB iPhone. Well, the very next day Apple introduced a 16GB version for $100 more.
For a very brief moment, I wondered if I had made a silly mistake. Usually I have [...]

When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some notebooks and desktops, you began to wonder whether quality control [...]

Yes, I know Steve Jobs often says that this feature or another was added to a Mac or the Mac OS because customers asked for it. I would normally be inclined to agree with him, because Apple does offer ways for you to send your feedback on their products, and certainly the return of some [...]