I like to think that, aside from my unusual day job, I’m a fairly typical Mac user. Most of the time, the computers I’ve purchased have been supremely reliable. I actually had only two that had to be returned to Apple for repairs. One was the dreaded PowerBook 5300ce, a member of a product family [...]

Let me tell you a true story. On a Monday earlier this year, I went to the local AT&T factory store and bought an 8GB iPhone. Well, the very next day Apple introduced a 16GB version for $100 more.
For a very brief moment, I wondered if I had made a silly mistake. Usually I have [...]