Do you think maybe I’m being a little too lurid with this headline? As they said in that classic movie, “Frankly my dear, I don’t give a…” Well, you get the picture, but in this case, I am quite serious. I think Microsoft is in serious trouble, more so because they are so flushed with [...]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys.
So even Consumer Reports, which still doesn’t understand how to evaluate a [...]