Consider what Steve Jobs said in his widely-quoted employee memo about the failed rollout of MobileMe, that Apple could have waited somewhat longer to make sure things were working properly before transitioning from .Mac.
He clearly had a point, but he really isn’t going far enough. You see, it has been clear to me for the [...]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys.
So even Consumer Reports, which still doesn’t understand how to evaluate a [...]