The other day, from out of nowhere, comes the first beta of the new open source version of that famed email application, Eudora. In case you tuned in late, the publisher, Qualcomm, best known for for building cell phone chips these days, has given up on this venerable application. The project has been handed off [...]

In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once [...]