In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once [...]

On Wednesday morning, I learned about a new release of the world-famous peer-to-peer telephony application, Skype, and promptly downloaded a copy. The key new feature was native support for Intel-based Macs. Without thinking about it, I launched the application, saw it bounce in the Dock a time or two and then it stopped dead. I [...]