Microsoft clearly believes it essentially killed the Mac years ago, since it holds an incredible dominance of the PC operating system market. Forget for the moment that Apple has made great strides in market share growth recently, and Microsoft has stumbled badly with Vista. The opposition has other irons in the fire.
First came the attack [...]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys.
So even Consumer Reports, which still doesn’t understand how to evaluate a [...]