One thing is sure: Nothing Apple can or would do to enhance the iPhone’s capabilities will satisfy everyone. Whenever a new feature appears, people will complain that it’s not being implemented properly. If Apple doesn’t add a feature, many of you will complain that they’re being boneheaded about it. And that may only be one [...]

You’ve heard the same sad tale over and over again: Now that Macs are finally becoming really popular, it’s inevitable that malware will soon infect this platform in a significant way. Just you wait, and all this crying wolf will soon become up close and personal. No tilting at windmills, but real, honest to goodness [...]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys.
So even Consumer Reports, which still doesn’t understand how to evaluate a [...]