In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once [...]

I am reminded that I probably said something of this sort three months ago, but here it is again: Before Apple released its quarterly financials Wednesday afternoon, those Wall Street analysts were suggesting that Mac sales would be up, but that iPod sales would be stagnant or take a dive. Once again, their crystal ball [...]