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» Currently browsing posts tagged with: Customer Satisfaction

Apple Circles the Wagons

November 12th, 2008

When Bill Gates appeared to a round of boos and catcalls on a satellite feed during a Macworld Expo keynote some years ago, you wondered why Steve Jobs was so readily conceding the operating system wars. Jobs went on to state that, for Apple to succeed, Microsoft didn’t have to lose.
You’d think he was just [...]


Microsoft’s Mojo Declines Inexorably

March 31st, 2008

It wasn’t so long ago that Microsoft had a fearsome presence in the PC industry. If you got on their bad side for any reason, were viewed as a potentially serious competitor, or some combination of both, you had to prepare for them to trounce you. Certainly Netscape felt their wrath, as did companies that [...]


The Leopard Report: It’s All About Customer Satisfaction

March 17th, 2008

One thing is perfectly clear and that’s the fact that most Mac users who have upgraded to Leopard are quite satisfied with that decision. Surveys show over 80%, which is extremely good, particularly when you compare the levels recorded with Windows.
What do I mean?
Well, Windows XP gets a pretty decent rate too, but Vista is [...]