You know, I’ve written thousands of words expressing my needs and desires for future versions of Mac OS X. Yes indeed, the interface and supporting components are the most important elements of your user experience. You can put the Mac OS on an ugly white box PC and still experience the joys of the Mac. [...]

When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some notebooks and desktops, you began to wonder whether quality control [...]