Almost every time Apple releases a system update, I get calls and emails wondering if they’re safe to install. Why the paranoia? Well, perhaps some of them read an article at one or more of the sites that handle Mac troubleshooting issues, detailing, sometimes with lurid prose, various horror stories, and they’re understandably concerned.
Now at one [...]

My comment about the horrible condition of technical support these days clearly struck a nerve. You readers have plenty of horror stories to relate and the situation continues to get worse. Fortunately, you aren’t locked into the manufacturer to get help. There are alternatives that may be far better for you, and it’s clear that, [...]