I like to think that, aside from my unusual day job, I’m a fairly typical Mac user. Most of the time, the computers I’ve purchased have been supremely reliable. I actually had only two that had to be returned to Apple for repairs. One was the dreaded PowerBook 5300ce, a member of a product family [...]

Now it can be told, but there’s no secret about it, really. Since last spring, I’ve been running various iterations of Windows Vista. Now maybe some of you feel I deserve a little pity for lowering myself to use a Microsoft product, but I really have nothing against the company, as much as I might [...]

It’s probably just my ego at work, but I like to think of myself as someone who has learned a thing or two about troubleshooting over the years. I don’t say I’m perfect, however. When things go wrong, I don’t just depend on what I know. I do my research, checking Apple’s site and a [...]