In recent weeks, with my various “Fear-Factor” commentaries, I’ve given Microsoft some well-deserved lumps, and you readers have joined in the fun in our Comments section. Surprisingly, no Microsoft supporters have chimed in to disagree, and I know for certain that you readers are not strictly Mac users.
So I figured it was time to put [...]

My comment about the horrible condition of technical support these days clearly struck a nerve. You readers have plenty of horror stories to relate and the situation continues to get worse. Fortunately, you aren’t locked into the manufacturer to get help. There are alternatives that may be far better for you, and it’s clear that, [...]