When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some notebooks and desktops, you began to wonder whether quality control [...]

When I saw that recent issue of Consumer Reports containing a reader survey that lumps Mac notebooks together with their PC counterparts when it comes to reliability, I felt serious concerns. Does this mean that Apple is losing its knack for great quality control?
Certainly you can easily come to that conclusion. After all, the first [...]

From time to time, I read an article that offers to show what Apple is doing wrong. While I think the company makes its share of mistakes, sometimes what strikes these people as wrong is perfectly normal, or at least something to be expected from a company the size of Apple.
So maybe it’s a good [...]