I was patiently waiting on the phone, trying to make a service appointment with a company, when the receptionist came back on the phone and apologized for the delay. She fretted how her PC was taking forever to load the pages of their scheduling software, but finally managed, with further delays, to get me booked.
The [...]

I feel your pain. Understand that I don’t own an iPhone, and I’ve been going back and forth for weeks as to whether I really need one. After all, I only use my wireless phone to make and receive calls, and seldom expand the contact list beyond my immediate family and friends.
Indeed, even though I [...]