Apple has always had a love and hate relationship with its customers. In the old days, when you called support, you sometimes got a downright hostile attitude, and getting a solution to your problem wasn’t very easy, and sometimes doomed to failure.
In those days, I avoided calling Apple at all custs.
At the time, Apple also [...]

While Mac OS X Leopard shipped in late October of 2007, it’s rare that the first release or two of a computer operating system will be free of serious bugs. Indeed, with nearly five million users as of the end of 2007, even a small percentage of troublesome installations or irritating bugs can represent one [...]