Depending on whom you ask, Apple delivers just wonderful service in every respect, or treats its customers with an unreasonable amount of arrogance. What a wide gulf to traverse and indeed I am sure that both conclusions are perfectly true.
Naturally, I’m very pleased that plans to place a huge Apple support center in India didn’t [...]

Fascinating how things change. Back in the 1980s, when Macs became dominant in the publishing industry because of the LaserWriter and PageMaker, you didn’t read about the goings on at Apple in the mainstream press every single day. It’s hard to realize that Apple had a double digit market share way back when, although the [...]