Almost every time Apple releases a system update, I get calls and emails wondering if they’re safe to install. Why the paranoia? Well, perhaps some of them read an article at one or more of the sites that handle Mac troubleshooting issues, detailing, sometimes with lurid prose, various horror stories, and they’re understandably concerned.
Now at one [...]

So I set up a brand, spanking new second-generation Mac Pro for a client the other day. This is the super duper Apple workstation that incorporates the new Harpertown or Penryn versions of the Intel Xeon processor, with more onboard cache, faster memory throughput, higher bus speed, improved onchip support for multimedia and similar goodies.
The [...]

My comment about the horrible condition of technical support these days clearly struck a nerve. You readers have plenty of horror stories to relate and the situation continues to get worse. Fortunately, you aren’t locked into the manufacturer to get help. There are alternatives that may be far better for you, and it’s clear that, [...]