A certain TV commercial rather humorously depicts someone walking with trepidation to the nearest mailbox, ostensibly in fear of that month’s cell phone bill. Why they should fear this fateful close encounter is simple: They are in stark fear of exceeding their monthly bucket of minutes, and thus face hideous overage charges.
Indeed, when each extra [...]

As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service.
More recently, as I reported in a recent [...]

My commentary about the failings of today’s graphical user interface designs for personal computers clearly struck a nerve. Many of our readers agree, although I haven’t received any suggestions on how to solve the problem, other than enhanced voice recognition. But as you go through your daily life, and work with different electronic gadgets, you’ll [...]